Refund Policy | Manga Coloring

Summary

We want refund rules to be predictable before you pay. Voluntary refunds are generally available only while the paid credits from the relevant purchase remain unused. This policy does not limit consumer rights that cannot be waived under applicable law.

First subscription purchase

You may request a full refund within 7 days of your first paid subscription purchase if the paid credits granted by that purchase have not been used.

If paid credits have already been used, the purchase is generally not eligible for a voluntary refund, except for the cases listed below or where applicable law requires otherwise.

Subscription renewals

Monthly and yearly subscriptions renew automatically until canceled. You may request a full refund of a renewal charge within 48 hours after the renewal if the credits granted for that renewed billing period have not been used.

Canceling a subscription stops future renewals. It does not automatically reverse a charge that has already completed. You can manage cancellation from your billing settings.

One-time credit packs

One-time credit packs do not create a subscription and do not renew automatically. Packs marked Never Expire remain available without an expiration date.

You may request a full refund within 7 days of a one-time credit-pack purchase if the credits from that pack have not been used. Once those credits have been used, the purchase is generally not eligible for a voluntary refund.

Failed generations and service errors

If a generation fails after credits are deducted, the system attempts to return the credits used by that failed task automatically. If the balance does not update, contact support with the task ID and account email so we can investigate.

A failed task is normally resolved by restoring the credits used for that task rather than refunding an entire subscription or unrelated credit balance.

Charges we will review regardless of credit use

We will review requests involving duplicate charges, confirmed billing errors, a paid purchase that was never delivered and cannot reasonably be restored, confirmed unauthorized transactions, or another situation where applicable law requires a refund or remedy.

How to request a refund

Read this policy first, then use the Refund Application. Include your account email, order number or task ID, purchase date, and a short explanation. Do not send full card numbers, security codes, passwords, or other sensitive payment credentials.

We may review order records, credit-grant and credit-use records, task logs, payment-provider records, cancellation timestamps, and prior support communications when deciding a request.

Refund destination and timing

Approved refunds are sent back through the original payment method whenever the provider supports it. Processing and bank-posting times vary by payment provider, payment method, and financial institution.

Consumer rights

Nothing in this Refund Policy limits any consumer right or statutory remedy that cannot be excluded, restricted, or waived under applicable law.

For related billing rules, see the Terms of Service.